Not happy.
The thermomix Fly Away Fan is very flimsy.
I found it difficult to get it out of the box with the square piece of cardboard on the top which was in the way.
When I did get it out the top section holding the fan "blades" came off. I was able to put it back, but it wouldn't go back into the correct position. It still worked, though quite wobbly, for the first picnic.
The next picnic the top came off again and I managed to balance it back on the top. Then when I tried to fix the top section as it was crooked, then it stopped working. I looked inside and noticed the red wire had come off. I put it back in the box carefully, but when I took it out again to inspect it the blue wire had come off as well.
I had been very careful with it and no one else had meddled with it at all.
I'm particularly unhappy because I used my birthday voucher to purchase it.
I have sent an email but had no reply. It's only been a day or so - so I'll be patient. But I would like a full refund, please.
Could you please send me return and refund paperwork.
Thanks.
Thermomix
Hi Joy,
Our customer service team are reaching out to you by email, with regards to your order.
