Vorwerk Australia Privacy Policy

Vorwerk Australia Pty Ltd is part of the global Vorwerk Group. This Privacy Policy applies to our products, services, events, websites, apps, and communications in Australia, New Zealand, and, where applicable, the EU and EEA.

1. What personal information we collect

We collect personal information necessary to operate our business. This may include identity and contact details, account and login information, purchase and warranty records, Thermomix® ownership, preferences and feedback (including dietary information you choose to provide), recipe and community contributions, communications with us, event and premises recordings, website and app usage data, and payment information processed by third-party providers. In Australia, we may also collect limited commercial credit-related information where credit is incidental to the supply of goods or services.

We may collect children’s information where they participate in the Recipe Community, with parental or guardian consent.

If you do not provide certain information, we may not be able to supply products or services to you. 

2. How we collect information

We collect information directly from you, automatically through digital technologies such as cookies and analytics, through Independent Thermomix® Consultants, and from trusted third parties including payment providers, logistics partners, regulators, public registers, and (for commercial credit in Australia) credit reporting bodies.

3. Why we collect and use information

We use personal information to supply products and services, process payments, manage accounts, provide customer support and warranties, run demonstrations and events, improve our digital platforms and services, manage consultants and business operations, prevent fraud, meet legal and regulatory obligations, and communicate with you, including marketing where permitted.

We may analyse purchase history and browsing behaviour to personalise content and offers. These activities do not produce decisions with legal or similarly significant effects.

We process personal information based on consent, contractual necessity, legal obligations, and legitimate business interests, depending on the context. 

4. Marketing and communications

We send marketing communications only where permitted by law or with your consent. SMS marketing requires clear, separate opt-in consent and includes a free unsubscribe mechanism. You can withdraw your consent at any time. Unsubscribe requests are processed within five working days.

Cookies and similar technologies may be used to support marketing and communications, including abandoned cart reminders, interest-based advertising, and analytics. You can manage or disable these technologies through your device, browser, or platform settings.

5. Disclosure of information

We may share personal information with Independent Thermomix® Consultants, related companies, service providers who support our operations, professional advisers, and regulators or government agencies where required or authorised by law. We take reasonable steps to ensure recipients handle information consistently with applicable privacy laws. Personal information may be stored or processed in Australia, New Zealand, Switzerland, Germany, the European Union, the United States, Canada, or other locations where our providers operate. Safeguards are applied, including contractual protections and technical security measures.

6. Credit Reporting (Australia only)

This section applies only where Vorwerk Australia Pty Ltd provides or manages commercial credit and forms part of this Privacy Policy for the purposes of the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code 2025. Any credit we provide is incidental to our business and relates only to commercial credit for the supply of goods or services. We do not offer or assess consumer credit. We may collect credit-related information, including credit information, credit eligibility information provided by a credit reporting body, and information derived from that data, such as credit assessments. Credit-related information may be collected directly from you or people acting on your behalf, from your transactions with us, from publicly available sources and government registers, and from credit reporting bodies such as Equifax or CreditorWatch. We do not seek or use foreign credit reports. We use and disclose credit-related information to assess and manage commercial credit arrangements, manage accounts and debt recovery, prevent fraud, manage risk, and comply with legal and regulatory obligations. We may disclose credit information to credit reporting bodies and, where permitted by law, to related companies, service providers assisting with credit management, debt collection agencies, professional advisers, regulators, and dispute resolution bodies. We do not use credit reporting information obtained from a credit reporting body for direct marketing. You may request access to or correction of your credit-related personal information by contacting our Privacy Officer. We aim to respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner. At or before collecting credit-related information likely to be disclosed to a credit reporting body, we notify you of matters required under the Privacy (Credit Reporting) Code, including your rights to access, correction, complaints, fraud-related bans, and restrictions on pre-screening for direct marketing. Any default notice issued under the Privacy Act will be provided as a standalone notice. 

7. Data Security

We use administrative, technical, and physical safeguards to protect personal information, including secure systems, encryption, access controls, and staff training. Payment card details are processed by accredited third-party providers and are not stored by Vorwerk.

8. Data Retention and Deletion

We retain personal information only for as long as necessary for business purposes or as required by law, including tax, corporate, warranty, and recall obligations. Information is securely deleted or de-identified when no longer required.

9. Business changes

If Vorwerk undergoes a merger, restructure, or sale of assets, personal information may be transferred as part of that transaction in accordance with applicable privacy laws.

10. Your rights

 Individuals in Australia and New Zealand may request access to and correction of their personal information. Individuals in the EU or EEA also have rights to erasure, restriction, portability, objection to processing (including marketing), and withdrawal of consent.

Complaints and contact
Privacy Officer
Vorwerk Australia Pty Ltd
privacyofficer@thermomix.com.au
1800 004 838

We aim to resolve complaints within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner, the Office of the Privacy Commissioner in New Zealand, or your local EU Data Protection Authority.