Due to C19 restrictions, Transport providers are experiencing extensive delays in delivery timeframes.
TheMix Shop Shipping Information
Delivery Time We will endeavour to process all orders on this online shop within three working days, however due to circumstances out of our control this may not occur. We use Australia Post which is 7 to 10 days for capital cities and major metro areas. Regional areas outside the Australia post network may be an extra 2-5 business days.
We offer express delivery service with Star Track Courier for most customers. Please contact our Customer Service () for more info.
Public Holidays Please note: Shipping days do not include public holidays.
Sale Periods and High Demand There may be a delay dispatching your order during our sale periods or times of high demand. December delivery times may vary due to high order volumes.
Tracking Your Order Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.
Have an account with us? Log into our website: Online tracking portal
Checked out as a guest? Pop your email and order ID (find this in your order confirmation email) in our
Delivery If you are not home at the time of delivery, your parcel will be taken to your local Australia Post.
If you haven't received your order by the estimated delivery date, contact our friendly Customer Service team () and we'll help track it down🕵️♀️
International Orders: Custom and duty charges Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we cannot cover them for you.