Due to C19 restrictions, Transport providers are experiencing extensive delays in delivery timeframes.
Thermomix®, Kobold and TheMix Shop Shipping Information
Delivery Time We will endeavour to process all orders on this online shop within three working days, however due to circumstances out of our control this may not occur. We use Australia Post which is 7 to 10 days for capital cities and major metro areas. Regional areas outside the Australia post network may be an extra 2-5 business days.
We offer express delivery service with Star Track Courier for most customers. Please track your parcel through our Online tracking portal for more info.
Public Holidays Please note: Shipping days do not include public holidays.
Sale Periods and High Demand There may be a delay dispatching your order during our sale periods or times of high demand. December delivery times may vary due to high order volumes.
Tracking Your Order Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.
Have an account with us? Log into our website: Online tracking portal
Checked out as a guest? Pop your email and order ID (find this in your order confirmation email) in our
Delivery If you are not home at the time of delivery, your parcel will be taken to your local Australia Post.
If you haven't received your order by the estimated delivery date, contact our friendly Customer Service team () and we'll help track it down🕵️♀️
International Orders: Custom and duty charges Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we cannot cover them for you.
RETURNS & CANCELLATIONS
For Thermomix® orders, if you wish to change your mind, you may cancel your order at any time within 10 business days of placing your order by contacting our customer service team via this form. In this event, we will provide a full refund of the purchase price if the product has not been used, is in as new condition and is still in the original packaging. You are responsible for all return postage and restocking costs.
For other Goods, we are really quick at packing your order which means we cannot make and changes once you have placed it. This includes changing the delivery option, delivery address or payment method. You can return items, if you change your mind, for a full refund of the purchase price. The item(s) must be unused and in the original, unopened packaging. You are responsible for all return postage and restocking costs. If you intend to return any item, please contact our customer service team via this form so we can keep any eye out for it. Once returned, we will review each item and process the refund accordingly.
We reserve the right to cancel an order that we have previously accepted, at any time before delivery and for whatever reason, including but not limited to:
a. not being able to supply the Goods or Services within a reasonable time or at all due to an event beyond our control;
b. an error on the website in relation to the Goods or Services, for example, in relation to a description, price or image;
c. you not meeting our Valid Payment requirement or us not being able to process or accept your Valid Payment.
Where we cancel your order after acceptance, we will notify you of cancellation and refund money paid in respect of that order.