Unauthorised and fraudulent sales

Unfortunately, there are some rogue operators out there, who offer Thermomix® in online shops and eBay. These offers have no connection to Thermomix® or The Mix Australia and New Zealand.

Thermomix® purchases on the internet

Our company sells the Thermomix® through Consultants via the direct sales method and via TheMix Shop online. This way, as our customer, you'll benefit from your Consultant's advice and after sales customer service.

Online Thermomix ® offers from other websites or marketplaces may look very professional, however Thermomix® does not issue licenses to use our logos and photos. These are illegally used. Please educate yourself about any seller on the internet. Caution must be taken with online Thermomix® offers, particularly in regards to warranties in Australia and New Zealand.

Don't take the risk, book a Thermomix® Demo or buy your Thermomix® online here.

A message from the manufacturer, Vorwerk

Recently, Vorwerk has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original parts and accessories, such as lids, sealing rings, knives, mixing bowls and bases, measuring cups, Varoma® attachments, simmering baskets, butterfly whisks and splash guards.

With this situation in mind, we wish to state the following: we recommend that you exclusively use original Vorwerk products or accessories approved by Vorwerk for your Thermomix® device.

Using our original Vorwerk Thermomix® parts and accessories in conjunction with your Thermomix® food processor ensures that you meet all safety precautions specified by the manufacturer and that your Thermomix® device will function correctly. All of our accessories have been tested thoroughly to ensure you can cook safely and without risk of injury, and to safeguard your Thermomix® device from damage.

Despite our efforts to monitor the market, we are not able to assess – and therefore cannot guarantee – the reliability, safety or suitability of accessories for your Thermomix® device that are not manufactured or approved by Vorwerk. In particular, this means we cannot accept any liability for injuries caused as a result of using these accessories, for food becoming contaminated by untested plastics, or for damage caused to your Thermomix® device.

Before using third-party accessories, please therefore be aware that you could invalidate your warranty claims and any product liability claims if damage is caused by accessories not produced by Vorwerk.