Frequently Asked Questions

The best way to see the Thermomix is to book a Virtual or In-home Cooking Experience. To book a Virtual or In-home Cooking Experience please fill out this form and a Consultant will be touch with you soon.

Your Consultant can show you the Thermomix TM6 and answer any questions you might have. By hosting a qualifying Cooking Experience you'll unlock some amazing Host Rewards.

The Thermomix TM6 is demonstrated and sold by Thermomix Consultants. Our fabulous Consultants will support you throughout your Thermomix journey to make sure you enjoy getting the most out of your Thermomix.

To book a Cooking Experience please fill out this form and a Consultant will be touch with you soon.

To book a Cooking Experience please fill out this form and a Consultant will be touch with you soon.

No, the TM6 will be demonstrated and sold by Thermomix Consultants. Our fabulous Consultants will support you throughout your Thermomix journey to make sure you enjoy getting the most out of your Thermomix.

There's never been a better time to join us! Please fill out the form on this page. A local Business Development Manager or Team Leader will be in touch with you to discuss the next steps.

Yes you can. There's never been a better time to join us! Please fill out the form on this page.

A local Business Development Manager or Team Leader will be in touch to discuss your next steps.

Yes, we have several payment options available for you to purchase your Thermomix. Please refer to the pricing page on our website for more details.

I purchased my Thermomix in Australia, but am now moving overseas and would like to take it with me. Is my warranty still valid there?

A Thermomix purchased from The Mix Australia or The Mix New Zealand and taken to another country, has a warranty that applies for two years from the date of dispatch. If your Thermomix needs to repaired under the warranty, you would need to organise and cover the shipping costs of your Thermomix back to Australia as well as return shipping to your country of residence.

A Thermomix warranty only applies in the country from which the Thermomix was purchased, however, a Thermomix purchased in Australia or New Zealand has full warranty coverage in both countries.

As a distibutor of Vorwerk, The Mix Australia/The Mix New Zealand only sells the current model Thermomix.

If you want to give a Thermomix as a gift, please don't give the gift recipient’s email address when you place the order, as we will produce a shipping notification when we send it out for delivery. We would also recommend telling your Consultant to tailor the order to suit the recipient's requirements.

There are no delivery charges for orders that include a Thermomix TM6. Orders of over $125 receive free shipping. All subsequent other orders have to be to the value of $125 before free shipping applies. All orders of less than $125 that exclude a Thermomix TM6 are charged freight commencing with a basic rate of $8.95.

Delivery charges are influenced by the size and weight of the products and your location. Delivery times are estimated at between 5-10 business days once dispatched depending on your location within Australia or New Zealand. We use third-parties to deliver orders. The timing of delivery is determined by the courier.

The Thermomix is designed and developed in Europe. It brings together world class engineering, precision technology, and top-quality materials.

The engineers at Vorwerk’s Research and Development department in Wuppertal, Germany, have just one aim: to reach the highest possible levels of quality. Their environmentally-friendly production procedures are checked at regular intervals. Every stage of the manufacturing process is subject to the most demanding environmental standards.

The same strict production standards are applied at all Vorwerk production facilities all over the world. At Vorwerk, research, development and production are all under one roof, and the company maintains the highest possible standards right across its business.

You can find over 60,000 recipes on Cookidoo, our global recipe library with recipe inspiration from around the world. Recipes located on Cookidoo are guided recipes, making cooking a breeze. You'll also find recipe inspiration from our cookbooks which can be purchased from TheMix Shop.

Nutritional information is available for all recipes created by Thermomix. You can find a recipe's nutritional information on Cookidoo.

The TM6 has its WiFi connectivity built in. The TM6 comes with a printed "The Basic Cookbook" containing 120 recipes that are also pre-programmed into your TM6 to enable you to access guided cooking directly on the touch screen of your Thermomix. To access Cookidoo, WiFi connectivity is required.

The official Thermomix Cookidoo app synchronises with your Cookidoo profile. The Cookidoo recipe portal allows you access to your own digital global recipe library of over 60,000 recipes. You can get the Thermomix app in the Apple App Store and Google Play Store.

The new look Cookidoo has over 60,000 inspiring recipes from around the world. With updated content and new features to inspire you to cook with your Thermomix, you can now search the global recipe library for recipes or collections using the filter function. This function allows you to filter recipes according to category, ingredient, prep time, total time, portion size, Thermomix model and country. The sort function allows you to sort recipes or collections by relevance (to the search terms), newest, alphabetically, prep time (shortest to longest) and total time (shortest to longest).

You can also now easily organise your recipes. Bookmarks (previously known as 'Favourites') allows you to save recipes in an unstructured way, while custom collections gives you a more structured way of organising your recipes. You can bring over previously purchased collections and activated recipe chips when you add them from 'My profile > Purchased content' to 'My recipes'. Notes is no longer supported in your weekly planner.

No, the Thermomix TM6 comes with The Basic Cookbook (TM6 edition), our new welcome book with recipes ready to use. To access our library of more than 60,000 recipes and get inspired on how to use your TM6, you can register on Cookidoo. Your TM6 comes with a bonus 6-month Cookidoo subscription. Once you register, you will be able to browse directly from your TM6!

You can register up to five devices with your Cookidoo account, e.g. three Cook-Keys and two TM6 appliances.

The Australian Cookidoo platform provides TM31 recipes but not TM21 recipes. When you open a recipe, it displays which models can be used to make the recipe (TM31, TM5, TM6) and you can also filter by TM31 under 'Thermomix version'.

The TM6 is the best Thermomix ever made. It is a smart, connected appliance where you can enjoy step-by-step guided cooking directly on the screen of your Thermomix. Use your touchscreen to control time, temperature and speed using manual mode.

It has its WiFi connectivity built in and this connectivity and the large screen enable you to browse Cookidoo, our global recipe library of over 60,000 recipes - including over 2,600 Australian recipes - from over 15 countries.

The TM6 has over 20 functions, 14 modes to date and comes with a bonus 6-month Cookidoo trial subscription.

Cooking with your Thermomix is easier than ever before with the guided cooking function. Simply select a recipe and follow the step-by-step instructions on the display, with predefined times, temperatures and speeds for each step. Your Thermomix tells you when to add which ingredient to the bowl and when you complete a step, simply press ‘Next’ for the next step. So, even if you’re a novice chef you can be confident in preparing more complex recipes.

When it’s time to weigh an ingredient, the scales switch on automatically. The Thermomix will even tell you what temperature to cook at and how long to stir your food. Let guided cooking be your assistant in the kitchen. All recipes on Cookidoo have guided cooking to step you through the recipes and all High Heat mode recipes can only be done in guided cooking.

Prepare heavenly pulled pork in your Thermomix TM6 with the Slow Cooking mode. Cook up to 800g of meat on low temperature (top temperature is 98 degrees) for a minimum of one (1) hour up to a maximum of eight (8) hours. Slow cooking will help tenderise and bring out the flavour of less-expensive cuts of meat for delicious one pot meals, soups, curries, stews and casseroles. The blades start in reverse for a set amount of time and then alternate between reverse 1 minute, stand 1 minute for the remainder of the recipe.

Create sensational caramel flavours and crunchy honeycomb in your Thermomix TM6. Sugar mode is available within specific recipes using guided cooking.

Make browning meat and creating sensational caramel flavours part of your Thermomix cuisine. The Thermomix TM6 gives you precise control when you select temperatures between 37°C and 120°C. Higher temperatures are available within specific recipes using guided cooking.

The Thermomix TM6 can heat up to 160°C to enable browning of meat and onions, for example. This is using the High Temperature mode and can only be done in guided cooking.

Yes. There is a fermentation mode on the Thermomix TM6 so you can make yoghurt.

Make healthy probiotic yoghurt in your Thermomix TM6 with the Fermentation mode. Using the Varoma, your TM6 will help you create and keep the perfect temperature for incubating your yoghurt.

Become an expert at sous vide meats and fish in your Thermomix TM6 with the new Sous Vide mode. Tenderness made effortless. Sous vide in the simmering basket up to 300g of meat or vegetables for a minimum of 30-minutes or a maximum of twelve (12) hours.

No. The Thermomix TM6 is not designed for making popcorn or for deep-frying food. The TM6 offers the benefits of both manual and guided cooking, however, the High Temperature mode is only available in guided cooking for your safety when cooking with high heat. By using the pre-programmed time, temperature and speed on the TM6, you can enjoy cooking recipes specifically developed by our Recipe Development team in accordance with Vorwerk’s safety guidelines. You can still manually cook recipes on the TM6 using all other available temperatures.

Thermomix TM6 accessories like the knife and bowl are not compatible with the TM5 and vice versa. The bowls for each device can be inserted into the other, but you won’t be able to cook with the wrong bowl and you will receive a system error message.

The splash guard, measuring cup, basket, lid, butterfly whisk and Varoma can be used in either the TM5 or the TM6. Please refer to the TM6 and TM5 Accessories Compatibility Table for more information.

Just like the TM5, the TM6 mixing bowl has a maximum capacity of 2.2L. The TM6 bowl cannot be used with the TM5. The TM5 bowl cannot be used with the TM6. Please refer to the TM6 and TM5 Accessories Compatibility Table for more information.

The Thermomix TM6 comes with a printed The Basic Cookbook (TM6 edition) containing 120 recipes that are also pre-programmed into your TM6 to enable you to access guided cooking directly on the touch screen of your Thermomix.

Yes the Thermomix TM6 comes with a hard copy manual.

The Thermomix TM6 lid will remain locked for 8 seconds when the heating function is used.

Recipes already synced to the Thermomix TM6 will stay on the device and can be cooked for 30 days without sync. Then a new sync is necessary. The TM6 Basic Cookbook recipes will be pre-programmed into your TM6 and will not be affected by the WiFi connection or syncing.

Only one Cookidoo account can be linked to a Thermomix TM6 at any one time. To switch between Cookidoo accounts on your TM6, first log out and disconnect the TM6 from your Cookidoo profile. Please note that when you log out all the bookmarks and recipe lists from your profile will be deleted from the device. You can then log in with another profile.

Whenever you wish to switch accounts, you have to log out of the active account and delete it from the TM6. You can then log in with a different account. The TM6 will immediately synchronise and your lists and favourites will be back.

Yes, as long as your friend has logged out of their Cookidoo account on the Thermomix TM6 screen a new user can then log in to a different Cookidoo account via the screen of the TM6. Important to note is that when you log out of your Cookidoo account all lists and bookmarks from that Cookidoo account will be deleted on the TM6 appliance, but not from your Cookidoo account. The TM6 appliance will immediately sync bookmarks and collections to the TM6 appliance related to whichever Cookidoo account has been logged into. Recently cooked recipes will not be saved on the device.

On your Thermomix, go to Settings and find your Cookidoo profile, then log in with your Cookidoo log-in details. The TM6 will automatically synchronise with your Cookidoo account.

When you first connect your Thermomix with your Cookidoo account, you'll need to allow your device plenty of time to synchronise. Large amounts of recipes can take up to 15-20 minutes. You cannot add your TM6 device to your Cookidoo profile online or via the Cookidoo app.

The Thermomix TM6 can be used without an internet connection, however, you will need an internet connection to access Cookidoo and perform software updates. Once you have synchronised your bookmarks and recipe lists from Cookidoo, your TM6 can be used offline.

Varoma is a special setting for steam cooking and steaming ingredients. You can adjust your temperature setting on the display via the temperature selector. The maximum temperature on the Varoma setting is 120°C. The exact temperature depends on the ingredients you use, such as oil. Just remember that on the Varoma steam cooking setting, 250 ml of water or water-based liquids will evaporate within 15 minutes. The maximum speed setting you can use with Varoma steam cooking is level 6. The heating function automatically deactivates at level 6.5.

To activate the reverse knife movement, briefly tap the speed dial.

You can reverse the direction of the mixing knife at any speed. The reverse operation at a low speed is intended for gently stirring delicate food which is not to be chopped. To do this:

1. Tap the speed dial to switch the direction of the mixing knife from forward (clockwise) to reverse (counter-clockwise). The counter-clockwise direction is indicated by the reverse symbol on the speed dial.

2. To change back to clockwise direction, tap the reverse symbol again, or wait until the set time has expired and the rotation is automatically set back to the forward knife movement.

You can change the volume and length of the program alarm on your Thermomix TM6 on the main menu under 'Settings'.

To set the volume, duration and melody of the sound that is made at the end of the cooking process you can do this under the 'Ringtone' menu. The duration of the finishing sound can be limited to 3 repetitions.

You can also set the volume of the Next button on the display.

You can change the contrast and brightness of the display on your Thermomix TM6 under the main menu under 'Settings' and then 'Display'.

To check the serial number and the software version of your Thermomix TM6 click on the 3-stripe field on your screen. This will open a list of menu options. Select 'Settings' from the menu and then select 'Thermomix version and update' to get your serial number and software version. You can also find the serial number printed on the type plate below the upper housing on your Thermomix.

Converting recipes is easy! Find a Thermomix recipe that is similar to the one you want to convert (either on Cookidoo or Recipe Community ). Following the safety instructions in your Thermomix manual, adjust the quality or quantity of ingredients and the cooking time as needed for your recipe. Adapt the steps as needed and make notes along the way of what works and what doesn't. It might take a couple of attempts to get it right, so don't worry if it doesn't work perfectly on the first try! And if you need advice or assistance, be sure to contact your Consultant or go online to the Recipe Community Forum page or our Facebook page.

You can scale down the ingredients when you're manually cooking recipes but not in guided cooking. The recipe might need to be adjusted for the preparation time (e.g. cutting, cooking) due to the different amounts of ingredients used.

Transportation mode allows you to secure the mixing bowl and lid with the locking arms if you need to transport your appliance.

1. Make sure the mixing bowl, including the lid is correctly inserted into the base unit.

2. Select Main Menu > Transportation mode and activate the mode using the slide control.

3. The locking mechanism is then activated. You can then switch off your Thermomix TM6 and transport it safely.

First disconnect the appliance from the mains power supply before cleaning the base unit. Clean the display and main appliance in the same way by wiping them with a soft, damp cloth and gentle cleaning agent. Use water sparingly to prevent moisture entering the appliance. Do not use sharp tools or harsh cleaning liquids/sprays.

You can change your temperature preferences by going to Settings and changing the temperature from Celcius to Fahrenheit.

Changing the temperature in your settings does not change the temperature or measuring settings of the recipe. If you choose to cook a recipe that uses Celsius temperatures, you won’t be able to change it to Fahrenheit.

After you have selected a recipe on the Thermomix TM6, simply scroll down and you will see all the information you need about ingredients and steps of the recipe.

Yes. On your Thermomix screen click on the three dots next to the Next button, select Recipe details and you can have a look at an overview of all steps of the current recipe (scroll down to see all details). If you click on any step in this list, you will return to your current cooking step.

To browse recipes while cooking on the Thermomix TM6 push the Home button. You will then be able to browse more than 60,000 recipes on Cookidoo, including your saved recipes collections and menus.

Yes, you can search more than 60,000 recipes on Cookidoo from around the world directly on your Thermomix TM6 screen even when it is in pre-clean mode.

Yes, all Thermomix accessories are dishwasher safe.

Whether you’re washing it by hand or in the dishwasher, always disassemble your mixing bowl first. Dry it thoroughly, being careful with the pins on the bottom, before re-assembling it for use.

Thermomix TM6 accessories like the knife and bowl are not compatible with the TM5 and vice versa. The bowls for each device can be inserted into the other, but you won’t be able to cook with the wrong bowl and you will receive a system error message.

The splash guard, measuring cup, basket, lid, butterfly whisk and Varoma can be used in either the TM5 or the TM6. For more details please refer to the TM6 and TM5 Accessories Compatibility Table.

While we are unable to supply electrical spare parts to customers you can purchase some non-electrical Thermomix TM6 spare parts and all Thermomix accessories through TheMix Shop.

Some ingredients such as turmeric, carrots, tomatoes, etc. may stain plastic. To avoid these kinds of stains, you need to wipe any coloured food off the plastic parts as quickly as possible. The majority of other discolouration will disappear automatically over time but putting the parts in direct sunlight can help with this.

You can book and pay for your cooking class ticket via Eventbrite. Payment is made via Visa/Mastercard debit and credit cards at the time of booking. If, for any reason, you are having trouble making a booking, please call us on 1800 004 838. We’re available on weekdays from 9am – 4pm.

No, we do not accept payment at the event. Seats at all classes are limited, so confirm your place by booking online via the Eventbrite event listing.

All reservations are confirmed once payment is received in full. You will also receive an email along with your invoice within 24 hours. If you do not receive a confirmation email, please contact the event organiser whose details are listed on the event to ensure your booking has been processed successfully.

Tickets are non-transferable between classes. If you wish to transfer your ticket to another class, you will need to book into the class you would like to attend, then request a refund for the original requested class.

Tickets are only refundable if you advise The Mix Australia of your cancellation more than 14 days before the scheduled class date. Please advise us of cancellations by contacting the event organiser on the event listing.

If you find that you are unable to attend your class less than 14 days before the scheduled class date, your ticket is non-refundable. You may, however, transfer your booking to another person. Simply forward your invoice for the class to the attendee to take with them to the class. The invoice will serve as their ticket to the class.

No. Our classes feature a pre-selected menu. If you suffer from any allergies or intolerances, please make yourself known to the cooking class host.

Our classes are located all around Australia. For class location details, please refer to the description on each individual cooking class event.

Our classes run for approximately 2 hours of demonstrating/cooking. Please allow time at the end of the class for eating, socialising with fellow Thermomix users and the chance to have any of your questions answered by the Thermomix team.

At our demonstration-style cooking classes you will observe a demonstrator/s presenting different dishes, as well as sharing tips and hints on getting the most from your Thermomix. In our studio/hands-on cooking classes you will work in small groups and make dishes under the guidance of the instructor. You then sit down as a group at the end of the class and share all of the delicious food together!

Our demonstration-style classes have approximately 40 guests per class. Our special guest demonstration classes can range between approximately 40 to 80 guests per cooking class. Our studio/hands-on classes are capped at 18 participants per class.

Yes, we will make sure you are emailed a copy of the recipes from the class so you can recreate all the amazing dishes at home.

At our demonstration-style classes, small tastings of the recipes are presented at the end of the class. At our studio/hands-on classes, all participants will get to sit together at the end of the class to sample the dishes cooked. Please refer to the class event description to confirm.

You can BYO alcohol at our studio/hands-on classes only (participants 18 years+) and in accordance with our RSA (responsible service of alcohol) policy. BYO is not allowed at demonstration or special guest classes.

All food is to be consumed on the premises.

At our demonstration-style classes feel free to wear whatever you will be most comfortable in as you will only be observing at the class. For our studio/hands-on classes due to health and safety reasons, all participants must wear closed-in, flat shoes, and long hair needs to be tied back. We reserve the right to refuse a participant if they are wearing inappropriate shoes, and no refunds will be entertained in these cases.

You are most welcome to bring a camera to take photos, however, please respect the privacy of other class participants. Video is not allowed.

Anyone coming along to any of our classes can only attend if they have a fully paid seat at the class.

Our demonstration and seminar cooking classes are suitable for all ages, however, children under the age of 12 years must also have a full-price ticket and be accompanied by a paying adult. Due to occupational health and safety factors, our studio/hands-on cooking classes are only suitable for participants aged 18 years and over, unless it is specifically stated on the class description that the class is suitable for children in the event description on the booking form.

Vorwerk, the manufacturer, recommends you sous vide using the Thermomix TM6 model as it features a specific mode that has the perfect settings for this cooking technique as well as a lid on the simmering basket which prevents the sous vide pouch from blocking the opening in the centre of the TM6 mixing bowl lid. This allows steam to escape during the sous vide process.

Sous vide cooking with Thermomix can be done using either the TM6 basket with lid or the Blade cover accessory. While we do recommend that the TM6 is the best option for sous vide cooking because it has the specific sous vide mode, the TM6 basket with lid is compatible with both the TM6 and TM5. It comes included with the TM6 and will be available to purchase from TheMix Shop later in the year. The Blade cover accessory is compatible with both the TM6 and TM5 and will be available to purchase from TheMix Shop later in the year.

When you use your Thermomix for sous vide cooking:

1. Make sure the liquid doesn’t exceed the maximum mark in your mixing bowl after adding your sous vide food pouch.

2. Make sure all the air has been removed from the sous vide food pouch, so that it's completely submerged in the liquid.

3. For sous vide cooking, never exceed a maximum temperature of 85°C.

4. For sous vide cooking use only the reverse setting on a maximum of Speed 1.

5. The opening in the mixing bowl lid should never be blocked or covered from the inside or the outside (with the exception of the MC). This important safety feature is to allow steam to escape. If you notice that the opening in the mixing bowl lid has become blocked during the sous vide cooking process the manufacturer recommends you turn the appliance off at the power point and safely unplug it (do not touch the control panel). Then leave it to cool down completely.

Thermomix TM6 accessories like the knife and bowl are not compatible with the TM5 and vice versa. The bowls for each device can be inserted into the other, but you won’t be able to cook with the wrong bowl and you will receive a system error message.

The splash guard, measuring cup, basket, lid, butterfly whisk and Varoma can be used in either the TM5 or the TM6. For more details please refer to the TM6 and TM5 Accessories Compatibility Table.

Yes you can prepare the Thermomix TM5 recipes in the new TM6. The mixing bowl and Varoma are the same size as the TM5. However, please note that not all TM5 recipes have been tested in the TM6.

For spare parts please go to TheMix Shop (thermomix.com.au/shop). Vorwerk guarantees the availability of spare parts for 10 years after end of production.

 No. The Thermomix TM5 bowl cannot be used with the TM6 and the TM6 bowl cannot be used with the TM5. For more details please refer to the TM6 and TM5 Accessories Compatibility Table.

For Thermomix TM5, in order to search for recipes while you're cooking, you can set a bookmark by selecting 'Save current recipe' before you start searching for a new recipe.

 If the scales on your Thermomix TM5 are displaying incorrect weights, first check the appliance is standing evenly on the work surface, on all three feet. Make sure the power cable does not get trapped under the TM5 or pulled too tight. You also need to keep the feet clean and free from anything that might interfere with them (e.g. grains of salt or sugar, crumbs). If the problem persists, please fill out this form.

The Varoma setting is not about reaching a specific temperature but about a special setting where the food is steam-cooked. When using water, the temperature can’t go any higher than 100°C, so the colour bar will display the actual temperature.

The 120°C setting is an actual controlled temperature setting. Temperatures of over 100°C can only be reached when using oily ingredients.

If your Thermomix TM5 is not able to read the recipe chip or has lost connection, check that both the TM5 and recipe chip are clean and dry. Try to reattach the recipe chip after a few seconds and it should be recognised again. If you are still having trouble please fill out this form.

The dough mode and turbo mode will both be deactivated if the temperature is above 60°C. If you want to use either of these modes, then you first need to make sure the contents of the bowl is not hotter than 60°C. If the bowl contents is over 60°C wait a short time until the temperature has cooled down. Waiting time will depend on what kind of food is in the bowl.

If you think your Thermomix TM5 is heating up quite slowly it may be because you are using soft heating on speeds 2 and 3. If you have chosen these speed settings, the temperature will increase more slowly than at the other speeds as this allows you to heat up sensitive ingredients more gradually (e.g. zabaglione).

Yes, you can prepare Thermomix TM31 recipes in the TM5 and TM6. As a TM31 owner, when using a recipe marked as TM5 or TM6, you must:

1. Reduce the quantity of ingredients to ensure you don't overfill your mixing bowl past the maximum capacity 2L marking, found on the inside of your mixing bowl.

2. Reduce the quantity of ingredients in the Varoma to ensure it doesn't exceed the 2.2L capacity (ensure the Varoma lid closes securely).

3. For recipes using temperatures between 100°C and 120°C, reduce termperature to 100°C and increase cooking times accordingly. Please note that recipes marked ONLY as TM5 or TM6 have not been tested in a TM31 (recipes marked TM6/TM5/TM31 have been tested in all appliances).

For spare parts please go to TheMix Shop. Vorwerk guarantees the availability of spare parts and accessories for 10 years after end of production.

You can still purchase Thermomix TM31 accessories through TheMix Shop.

Vorwerk, the manufacturer of Thermomix, guarantees the availability of replacement parts and accessories for 10 years following production.