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    • Thermomix® Service Request

    To help you troubleshoot your Thermomix®, we have listed a few of the common error codes you might see on this page.

    If you'd like to submit a Service Request for your Thermomix®, please fill out the form below.

    TM31 Service Update

    We've received confirmation from Vorwerk that no additional parts are available, therefore we can no longer service Thermomix® TM31s. To trade up to a TM6, please contact your Consultant or click here.

    Thermomix® Service Request

    To help you troubleshoot your Thermomix®, we have listed a few of the common error codes you might see on this page.

    If you'd like to submit a Service Request for your Thermomix®, please fill out the form below.

    TM31 Service Update

    We've received confirmation from Vorwerk that no additional parts are available, therefore we can no longer service Thermomix® TM31s.

    Thermomix® Service Request

    Thermomix® Service Request

    To request a service for your Thermomix® please follow the steps below.

    As part of the process, we will let you know if your Thermomix® is under warranty. If not, an online service for a Thermomix® will cost $169, plus additional if extra parts are required.


    If your Thermomix® is no longer under warranty, a service will cost $169.00 incl. GST, plus additional parts if required, and includes the following:

    · Return postage to and from your nearest service centre
    · Repair of service code or mechanical repair*
    · Check and update software to apply any enhancements introduced since purchase (for TM6 and TM5)
    · Check all functions are operating to manufacturer’s specification
    · General service**

    *Cost of parts for repair may be chargeable in addition to the service fee. A quote will be emailed to you detailing parts costs (if applicable) once a technician has inspected your Thermomix®.

    **Whilst we will always attempt to return your Thermomix® in a cleaner state, we may not be able to remove all marks from your previous usage of your Thermomix®.

    TM6You have selected  Thermomix® TM6


    To check the serial number of your Thermomix® TM6, simply open the list of options by touching the ‘3-stripe’ field and then ‘Settings’ on the display. Touch the last option ‘Thermomix® Version & Update’ to get to the serial number. The same menu contains information about the software version. You can also find the serial number printed on the type plate below the upper housing on the base of the appliance.

    TM5You have selected  Thermomix® TM5


    To check the serial number of your Thermomix® TM5, simply open the list of options by touching the ‘3-stripe’ field and then ‘Settings’ on the display and select ‘About Thermomix®’. You can also find the serial number printed on the type plate below the upper housing on the base of the appliance.

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    For all existing online account holders, login here and you can join MyMix Rewards within your online account from the new MyMix Rewards tab. 

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