To help you troubleshoot your Thermomix® TM6, we have listed a few of the common error codes below. If you are experiencing a technical issue that isn't listed below, please fill out this form to request for Service for your Thermomix® TM6.

It sounds like your Thermomix® needs to be checked at one of our service centres. You can request a service by completing a short form online.

If it was just water you spilled, simply switch off your Thermomix® for 24 to 48 hours and allow it to dry. If your Thermomix® is functioning normally when you switch it back on, it’s safe to continue to use.  If it’s not working, you’ll need to get your machine checked at one of our service centres.  You can request a service by completing a short form online.

If the spill is anything other than water, such as oil or milk, please use the link above to request a service.

If your Thermomix® is no longer under warranty, a service will cost $169.00 incl. GST, plus additional parts if required, and includes the following:

• Return postage to and from your nearest service centre
• Repair of service code or mechanical repair*
• Check and update software to apply any enhancements introduced since purchase
• Apply any modification introduced since purchase
• Check all functions are operating to manufactures specification
• General service**

*Cost of parts for repair may be chargeable in addition to the service fee.  A quote will be emailed to you detailing parts costs (if applicable) once a technician has inspected your Thermomix®.

**Whilst we will always attempt to return your Thermomix® in a cleaner state, we may not be able to remove all marks from your previous usage of your Thermomix®.

If you’d like to go ahead and request a non-warranty service, you can complete a short form online.

Here’s a simple test you can do now to find out if your Thermomix® needs to come in for a service. 

Things to note before starting the test:

When you do the scales test using packaged foods, bear in mind that food manufacturers will often put in marginally more than the advertised weight (often 10-30g for a 1kg pack) and you’ll also need to allow for the weight of the packaging.

Also note, there could be a variance of 30 grams (up or down) at 2kgs due to calibration tolerances set by the manufacturer. This error tolerance is less for lesser weights. For example, for an item weighing 1kg, the error tolerance would be approximately 15g, so if your Thermomix® displays 990g when the item’s actual weight was 1000g, the result is within the tolerance for error.

Scales test:

1. Check that your bench is flat, and the Thermomix® is not sitting on a join. Ensure the benchtop is solid and does not rock.

2. Check the three rubber scale sensors (the feet) under the Thermomix® to ensure they are clean and there is nothing stuck to them, such as a grain of rice or sugar.

3. Check the power cable is fully extended from the Thermomix®. Approximately one metre.

4. Check the power cable, or other items on your bench top, are not touching the Thermomix® or tucked underneath.

5. Turn the power off and remove the plug. Then reconnect the plug and turn your Thermomix® back on.

6. Put the mixing bowl and lid in place, as you would when you’re preparing to start cooking.

7. TARE the scales and place a full 1kg packet of rice/flour/sugar (i.e. something with a known weight where the actual packaging is paper/plastic) on the top of the mixing bowl lid.

8. The scales should show the weight of the product, plus packaging weight. It is best not to use a can.  Record the weight of the unopened package and the weight shown on the Thermomix (1kg Sugar = 950g).

9. After 10 minutes, repeat the test, using a different product if possible.

If the results shown on the scales are substantially different compared to the net weight displayed on the product packaging, this would indicate a possible issue with your scales system.

If you feel your Thermomix® requires the scales to be recalibrated, you can complete a short form online. Please also include in the comments that you’ve completed the scales test when you submit your form.

Service code 52 is generally related to moisture or condensation on the bowl or bowl pins.  This can happen when you’ve placed very cold ingredients in your mixing bowl and left them in there too long before processing, or if you’ve placed your bowl in the fridge. This can cause condensation to form on the pins and interfere with the electrical contact between your bowl and Thermomix®.

Service code 52 can also be related to moisture coming from the blade set or dirt inside the bonding module sealing cap, so here are three quick tests you can do to check what the problem is. 

Testing your Bowl Base/Blade Set for leaks

To check if your bowl is leaking from the bowl base or blade set, place a couple of sheets of paper towel on your benchtop, fill your mixing bowl with water and let it stand for one hour. Empty the bowl and check the paper for moisture., Then remove the grey bowl base and check underneath for moisture. If there is moisture from leakage, either your bowl base or blade set may require replacement. See links below to order replacements.

Checking and cleaning your Bonding Module Sealing Cap

Gently peel off the Bonding Module Sealing Cap (the black smiley seal with five holes on the Thermomix®, into which you plug the bowl) and clean with a cotton tip. Make sure the machine is switched off and the power cord is unplugged first.

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

Tips to avoid Code 52:

Add ice and frozen items to your bowl last, just before blitzing them. 

Don’t leave your bowl sitting in your Thermomix® for long periods with very cold contents, as this may allow condensation to form around the pins.

Always wipe the pins if they are wet after washing or let the bowl air dry fully before putting to bowl back into your Thermomix®.

If you have any questions or need to request a service, you can complete a short form online. Please also include in the comments that you’ve completed the tests listed above when you submit your form.

This is probably the built-in safety clutch in the shaft of the blade set which will break or slip to prevent the blades from getting to the point of breaking. It also protects your Thermomix® motor from any damage. 

To get the maximum life out of your blade set, always pay attention to portion sizes. Add nothing bigger than a normal size ice block, if the ingredient is hard or frozen, including frozen fruit and hard vegetables like raw carrots. 

Certain ingredients, such as dates (200g max) and parmesan cheese (150g max in 1cm x1.5cm cubes) need to be added in smaller portion sizes as their stickiness or hardness can wear the clutch mechanism prematurely.

Here’s a quick and simple test you can do to check what the problem is. 

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If you have any questions or need to request a service, you can complete a short form online. Please also include in the comments that you’ve completed the test listed above when you submit your form.

Often, there is a simple and reasonable explanation why the heating does not seem to be working. And most of the time it’s not the Thermomix® that’s causing the problem., it’s actually the mixing bowl or the power supply. It’s extremely rare for there to be a problem with the heating elements.

Things that can affect the heating include:

• If the recipe, unfortunately, burns on the bottom of the bowl, this hinders the transfer of heat.

• If ingredients get caught around the blades and are not mixing well (this can happen sometimes, especially at lower speeds) this slows the heating process as the mixture is not being pushed past the element at the bottom of the bowl.

• The temperature of the ingredients i.e. room temp, or fridge temp. 

• The power supply to your house or the integrity of your power point can affect the heating power of your Thermomix®, which requires 240 volts (Australian Standard) to operate at its peak.

• A faulty bowl. Try your Thermomix® with a different bowl (if you have access to one) and cook the same recipe you have been experiencing issues with. If you are experiencing the issue with one particular recipe only, this would indicate an issue with the recipe or ingredients, not your Thermomix®.

Here’s a quick and simple test you can do to check what the problem is. 

Boiling water test for TM6

Make sure your mixing bowl is dry and at room temperature, then: 

1. Add 1 litre of cold water to the mixing bowl.
2. Set the timer for 10 minutes. 
3. Select the VAROMA setting for temperature.
4. Select speed 1 to 2. 

The temperature reading will normally reach 100 degrees within 10 minutes, although this can be affected if the initial temperature of the water is relatively cold e.g. the temperature of the tap water during winter in some regions may be relatively cold. 

Repeat this test every day for three days and record the times that the following temperatures are displayed on the screen. This will help our service team to determine what the issue may be.

Once you’ve completed the test and you’ve determined that your bowl is at fault, you can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

You can request a service by completing a short form online. Please also include in the comments that you have completed the boiling water test when you submit your form.

Here’s a troubleshooting guide which should help rectify the problem within a couple of days:

1. Check the bayonet socket - It’s a white plastic ring (about the size of a 20-cent piece) that should be sitting on the black housing underneath the silver dial (the black section protruding from the machine).  It may be displaced and sitting in the wrong place on the underside of the silver dial, and that could be causing the problem you have described.
2. Turn off and unplug your Thermomix® from the wall before starting the following procedure.
3. To remove the silver dial from the machine, place two or three fingers on each side of the dial.  Wedge them under the dial and lift at the same time and the dial will pop off.
4. Using a soft dry cloth, give the underside of the dial and the surface of your Thermomix® a clean to carefully remove any built-up grit or residue.
5. To reattach the white ring (bayonet socket), remove it from the underside of the silver dial with a flathead screwdriver or a fingernail and twist it back onto the black plastic section of the dial housing until it clips in.  The white ring needs to be turned until it cannot be turned anymore and has clipped back into the black plastic.
6. To reattach the silver dial, place it on the black dial stem and turn it until it drops down, then give it a firm press.

 If you have any questions or need to request a service, you can complete a short form online. Please clearly state that you have completed all the steps in this troubleshooting guide when you submit your form.

There’s a technical term the manufacturer uses for this phenomenon. They call it “Ghost Touch” and it applies to any of the following issues you could be experiencing:

•       The scales function switches on and off when the scales setting has not been touched.

•        The reverse function is enabled and disabled without touching the reverse setting on the screen – often in the middle of a cooking process. 

•        Scales not weighing any higher than speed 4. The screen flicks on and off without touching the scales.

•        The “Kneading is not allowed” message displays when the kneading function has not been activated.

•        “Save”, “Quit” or “Continue” prompts are popping up on the screen, when these functions have not been activated.

Common causes and easy ways to fix ghost touch

If your Thermomix® is new, make sure you’ve removed the plastic screen protector when you receive your machine. If you leave this on, it can cause issues with screen responsiveness.

All machines may ‘ghost’ from time to time because the contacts on the LCD screen are very touch sensitive. Most often, it occurs when Thermomix® machines are new and the contacts on the LCD screen are initially a little sticky  But the manufacturer Vorwerk has advised us that, most of the time, the screen will wear in, the ghost touch will disappear and you’ll no longer experience these issues.

The most common cause of ghost touch is moisture, oil, food, or residue on the LCD screen. So it’s important to keep your Thermomix® screen clean and free of any residues and ensure your hands are clean and dry when you’re touching the screen.

If your screen does flicker, you can usually settle it straight away by giving it a good firm rub with a soft dry cloth. You can add a little window cleaner solution to your soft cloth if you wish.

The combination of cleaning the screen and the pressure of the soft cloth should remedy the ghost touch problem. Doing this once or twice a day over a period of two weeks period should resolve this issue for you.

The vibration of the machine has also been known to cause ghost touch.

You can request a service by completing a short form online. Please also include in your comments that you have completed all the ghost touch troubleshooting steps above when you submit your form.

Service Code 23 or 52 can appear if one of the pins on the bottom of your mixing bowl has been damaged or is missing. This can also cause the power to trip when using your Thermomix®.

 You can see five of these pins when you look at the bottom of your mixing bowl. And you can check the other two pins hidden under the grey protecting guard by carefully removing the blades and bowl base.

Checking the bowl connection pins

Picture 1 shows the bowl handle pins securely in place.

Picture 2 shows the bowl handle pin is broken on one side.  This can allow water to enter the base of the bowl and render it unserviceable.

If any of the seven pins are damaged or missing, you’ll need to purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

You can request a service by completing a short form online. Please also include in your comments that you have read this service code 23 or 52 guide and followed these steps to check the bowl connection pins when you submit your form.

First, we’ll need to establish if it’s your Thermomix® or your bowl that’s tripping the power and you can do that with this simple test. Start by removing the bowl from your Thermomix® and switching it on. Switch off, replace the bowl, and switch your Thermomix® on again. 

If it’s your Thermomix® that’s tripping the power (without the bowl in place) you’ll need to request a service completing a short form online. Please click on the appropriate form for your Thermomix® model:   TM5 or TM6.

Please clearly state that you have read the FAQ concerning the Thermomix® tripping the power when you submit your form.

If the power trips only when the bowl is in place, your Thermomix® will likely display Service Code 23 or 52 which indicates one of the pins on the bottom of your mixing bowl has been damaged or is missing.

You can see five of these pins when you look at the bottom of your mixing bowl. And you can check the other two pins hidden under the grey protecting guard by carefully removing the blades and bowl base.

Checking the bowl connection pins

Picture 1 shows the bowl handle pins securely in place.

Picture 2 shows the bowl handle pin is broken on one side.  This can allow water to enter the base of the bowl and render it unserviceable.

If any of the seven pins are damaged or missing, you’ll need to purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

You can request a service by completing a short form online. Please also include in your comments that you have read this service code 23 or 52 guide and followed these steps to check the bowl connection pins when you submit your form.

If the lid on your TM6 is displaying Service Code C143 when the arms are attempting to lock the lid in place, the lip of the bowl may have been damaged or bent out of shape.

If possible, borrow another bowl with the bowl base attached, and place them on a flat surface, side by side, as shown in the photo. 

Example 1 - Starting at the handle, slowly rotate the bowls around and check the lip is straight as they turn together.

Example 2 - Notice the front of the lip of the bowl on the left-hand side is much flatter. This indicates the lip has been bent out of shape.

Should the lip of your bowl become damaged, a replacement mixing bowl is strongly recommended as it is dangerous to attempt to repair or straighten damaged bowls.

If you have established that the lip of your mixing bowl damaged, we strongly recommend purchasing a replacement mixing bowl, as it is dangerous to attempt to repair or straighten damaged bowls. You can purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If you have any questions or need to request a service, you can complete a short form online. Please include in your comments that you have read this FAQ and followed the instructions to check the bowl lip when you submit your form.

First, we’ll need to determine if there is an issue with your Thermomix® or if it’s the recipe you are cooking that’s causing the problem.  You can do this by following these simple steps to complete a load test:

1. Place 400g of ice blocks into your mixing bowl.
2. Select speed 10 for 20 seconds.
3. Move the ice blocks away from the sides of the bowl with your spatula to ensure the motor is working hard and processing consistently.

If your Thermomix® fails to crush and reduce the ice to a snowy, powdery consistency and texture

and displays a message such as LOAD or Service Codes 34 or c34, there may be an issue with your Thermomix® that requires a service. 

If there are no messages or service codes displayed on your Thermomix® screen, but larger lumps of uncrushed ice are left in the bowl, then the blade assembly may have failed, or it may be starting to fail. 

If you find your Thermomix® is not chopping satisfactorily, follow further instructions in this simple blade test.

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If you have any questions or need to request a service, you can complete a short form online. Please include in your comments that you have completed the load test and the blades test when submitting your form.

It sounds like your Thermomix® needs to be checked at one of our service centres. To request a service, please complete a short form online.

These Service Code indicate that your Thermomix® needs to be checked at one of our service centres. To request a service, please complete a short form online.

To help you troubleshoot your Thermomix® TM5, we have listed a few of the common errors below. If you are experiencing a technical issue that isn't listed below, please fill out this form to request for Service for your Thermomix® TM5.

It sounds like your Thermomix® needs to be checked at one of our service centres. You can request a service by completing a short form online. 

If it was just water you spilled, simply switch off your Thermomix® for 24 to 48 hours and allow it to dry. If your Thermomix® is functioning normally when you switch it back on, it’s safe to continue to use.  If it’s not working, you’ll need to get your machine checked at one of our service centres.  You can request a service by completing a short form online.

If the spill is anything other than water, such as oil or milk, please use the link above to request a service.

If your Thermomix® is no longer under warranty, a service will cost $169.00 incl. GST, plus additional parts if required, and includes the following:

• Return postage to and from your nearest service centre
• Repair of service code or mechanical repair*
• Check and update software to apply any enhancements introduced since purchase
• Apply any modification introduced since purchase
• Check all functions are operating to manufactures specification
• General service**

*Cost of parts for repair may be chargeable in addition to the service fee.  A quote will be emailed to you detailing parts costs (if applicable) once a technician has inspected your Thermomix®.

**Whilst we will always attempt to return your Thermomix® in a cleaner state, we may not be able to remove all marks from your previous usage of your Thermomix®.

If you’d like to go ahead and request a non-warranty service, you can complete a short form online.

Here’s a simple test you can do now to find out if your Thermomix® needs to come in for a service. 

Things to note before starting the test:

When you do the scales test using packaged foods, bear in mind that food manufacturers will often put in marginally more than the advertised weight (often 10-30g for a 1kg pack) and you’ll also need to allow for the weight of the packaging.

Also note, there could be a variance of 30 grams (up or down) at 2kgs due to calibration tolerances set by the manufacturer. This error tolerance is less for lesser weights. For example, for an item weighing 1kg, the error tolerance would be approximately 15g, so if your Thermomix® displays 990g when the item’s actual weight was 1000g, the result is within the tolerance for error.

Scales test:

1. Check that your bench is flat, and the Thermomix® is not sitting on a join. Ensure the benchtop is solid and does not rock.

2. The manufacturer does not recommend your Thermomix® be placed on a board or a mat.

3. Check the three rubber scale sensors (the feet) under the Thermomix® to ensure they are clean and there is nothing stuck to them, such as a grain of rice or sugar.

4. Check the power cable is fully extended from the Thermomix®. Approximately one metre.

5. Check the power cable, or other items on your bench top, are not touching the Thermomix® or tucked underneath.

6. Turn the power off and remove the plug. Then reconnect the plug and turn your Thermomix® back on.

7. Put the mixing bowl and lid in place, as you would when you’re preparing to start cooking.

8. TARE the scales and place a full 1kg packet of rice/flour/sugar (i.e. something with a known weight where the actual packaging is paper/plastic) on the top of the mixing bowl lid.

9. The scales should show the weight of the product, plus packaging weight. It is best not to use a can.  Record the weight of the unopened package and the weight shown on the Thermomix® (1kg Sugar = 950g).

10. After 10 minutes, repeat the test, using a different product if possible.

If the results shown on the scales are substantially different compared to the net weight displayed on the product packaging, this would indicate a possible issue with your scales system.

If you feel your Thermomix® requires the scales to be recalibrated, you can complete a short form online. Please also include in the comments that you’ve completed the scales test when you submit your form.

Service code 52 is generally related to moisture or condensation on the bowl or bowl pins.  This can happen when you’ve placed very cold ingredients in your mixing bowl and left them in there too long before processing, or if you’ve placed your bowl in the fridge. This can cause condensation to form on the pins and interfere with the electrical contact between your bowl and Thermomix®.

Service code 52 can also be related to moisture coming from the blade set or dirt inside the bonding module sealing cap, so here are three quick tests you can do to check what the problem is. 

Testing your Bowl Base/Blade Set for leaks

To check if your bowl is leaking from the bowl base or blade set, place a couple of sheets of paper towel on your benchtop, fill your mixing bowl with water and let it stand for one hour. Empty the bowl and check the paper for moisture., Then remove the grey bowl base and check underneath for moisture. If there is moisture from leakage, either your bowl base or blade set may require replacement. See links below to order replacements.

Checking and cleaning your Bonding Module Sealing Cap

Gently peel off the Bonding Module Sealing Cap (the black smiley seal with five holes on the Thermomix®, into which you plug the bowl) and clean with a cotton tip. Make sure the machine is switched off and the power cord is unplugged first.

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

Tips to avoid Code 52:

Add ice and frozen items to your bowl last, just before blitzing them. 

Don’t leave your bowl sitting in your Thermomix® for long periods with very cold contents, as this may allow condensation to form around the pins.

Always wipe the pins if they are wet after washing or let the bowl air dry fully before putting to bowl back into your Thermomix®.

If you have any questions or need to request a service, you can complete a short form online. Please also include in the comments that you’ve completed the tests listed above when you submit your form.

This is probably the built-in safety clutch in the shaft of the blade set which will break or slip to prevent the blades from getting to the point of breaking. It also protects your Thermomix® motor from any damage. 

To get the maximum life out of your blade set, always pay attention to portion sizes. Add nothing bigger than a normal size ice block, if the ingredient is hard or frozen, including frozen fruit and hard vegetables like raw carrots. 

Certain ingredients, such as dates (200g max) and parmesan cheese (150g max in 1cm x1.5cm cubes) need to be added in smaller portion sizes as their stickiness or hardness can wear the clutch mechanism prematurely.

Here’s a quick and simple test you can do to check what the problem is. 

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If you have any questions or need to request a service, you can complete a short form online. Please also include in the comments that you’ve completed the test listed above when you submit your form.

Often, there is a simple and reasonable explanation why the heating does not seem to be working. And most of the time it’s not the Thermomix® that’s causing the problem., it’s actually the mixing bowl or the power supply. It’s extremely rare for there to be a problem with the heating elements.

Things that can affect the heating include:

• If the recipe, unfortunately, burns on the bottom of the bowl, this hinders the transfer of heat.

• If ingredients get caught around the blades and are not mixing well (this can happen sometimes, especially at lower speeds) this slows the heating process as the mixture is not being pushed past the element at the bottom of the bowl.

• The temperature of the ingredients i.e. room temp, or fridge temp. 

• The power supply to your house or the integrity of your power point can affect the heating power of your Thermomix®, which requires 240 volts (Australian Standard) to operate at its peak.

• A faulty bowl. Try your Thermomix® with a different bowl (if you have access to one) and cook the same recipe you have been experiencing issues with. If you are experiencing the issue with one particular recipe only, this would indicate an issue with the recipe or ingredients, not your Thermomix®.

Here’s a quick and simple test you can do to check what the problem is. 

Boiling water test for TM5

Make sure your mixing bowl is dry and at room temperature, then: 

1. Add 1 litre of cold water to the mixing bowl.
2. Set the timer for 10 minutes.
3. Set the temperature to 100 degrees. 
4. Select speed 1 to 2. 

The temperature reading will normally reach 100 degrees within 10 minutes, although this can be affected if the initial temperature of the water is relatively cold e.g. the temperature of the tap water during winter in some regions may be relatively cold. 

Repeat this test every day for three days and record the times that the following temperatures are displayed on the screen. This will help our service team to determine what the issue may be.

Once you’ve completed the test and you’ve determined that your bowl is at fault, you can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

You can request a service by completing a short form online. Please also include in the comments that you have completed the boiling water test when you submit your form.

Here’s a troubleshooting guide which should help rectify the problem within a couple of days:

1. Check the bayonet socket - It’s a white plastic ring (about the size of a 20-cent piece) that should be sitting on the black housing underneath the silver dial (the black section protruding from the machine).  It may be displaced and sitting in the wrong place on the underside of the silver dial, and that could be causing the problem you have described.
2. Turn off and unplug your Thermomix® from the wall before starting the following procedure.
3. To remove the silver dial from the machine, place two or three fingers on each side of the dial.  Wedge them under the dial and lift at the same time and the dial will pop off.
4. Using a soft dry cloth, give the underside of the dial and the surface of your Thermomix® a clean to carefully remove any built-up grit or residue.
5. To reattach the white ring (bayonet socket), remove it from the underside of the silver dial with a flathead screwdriver or a fingernail and twist it back onto the black plastic section of the dial housing until it clips in.  The white ring needs to be turned until it cannot be turned anymore and has clipped back into the black plastic.
6. To reattach the silver dial, place it on the black dial stem and turn it until it drops down, then give it a firm press.

 If you have any questions or need to request a service, you can complete a short form online. Please clearly state that you have completed all the steps in this troubleshooting guide when you submit your form.

There’s a technical term the manufacturer uses for this phenomenon. They call it “Ghost Touch” and it applies to any of the following issues you could be experiencing:

•       The scales function switches on and off when the scales setting has not been touched.

•        The reverse function is enabled and disabled without touching the reverse setting on the screen – often in the middle of a cooking process. 

•        Scales not weighing any higher than speed 4. The screen flicks on and off without touching the scales.

•        The “Kneading is not allowed” message displays when the kneading function has not been activated.

•        “Save”, “Quit” or “Continue” prompts are popping up on the screen, when these functions have not been activated.

Common causes and easy ways to fix ghost touch

If your Thermomix® is new, make sure you’ve removed the plastic screen protector when you receive your machine. If you leave this on, it can cause issues with screen responsiveness.

All machines may ‘ghost’ from time to time because the contacts on the LCD screen are very touch sensitive. Most often, it occurs when Thermomix® machines are new and the contacts on the LCD screen are initially a little sticky  But the manufacturer Vorwerk has advised us that, most of the time, the screen will wear in, the ghost touch will disappear and you’ll no longer experience these issues.

The most common cause of ghost touch is moisture, oil, food, or residue on the LCD screen. So it’s important to keep your Thermomix® screen clean and free of any residues and ensure your hands are clean and dry when you’re touching the screen.

If your screen does flicker, you can usually settle it straight away by giving it a good firm rub with a soft dry cloth. You can add a little window cleaner solution to your soft cloth if you wish.

The combination of cleaning the screen and the pressure of the soft cloth should remedy the ghost touch problem. Doing this once or twice a day over a period of two weeks period should resolve this issue for you.

The vibration of the machine has also been known to cause ghost touch.

You can request a service by completing a short form online. Please also include in your comments that you have completed all the ghost touch troubleshooting steps above when you submit your form.

Service Code 23 or 52 can appear if one of the pins on the bottom of your mixing bowl has been damaged or is missing. This can also cause the power to trip when using your Thermomix®.

 You can see five of these pins when you look at the bottom of your mixing bowl. And you can check the other two pins hidden under the grey protecting guard by carefully removing the blades and bowl base.

Checking the bowl connection pins

Picture 1 shows the bowl handle pins securely in place.

Picture 2 shows the bowl handle pin is broken on one side.  This can allow water to enter the base of the bowl and render it unserviceable.

If any of the seven pins are damaged or missing, you’ll need to purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

You can request a service by completing a short form online. Please also include in your comments that you have read this service code 23 or 52 guide and followed these steps to check the bowl connection pins when you submit your form.

First, we’ll need to establish if it’s your Thermomix® or your bowl that’s tripping the power and you can do that with this simple test. Start by removing the bowl from your Thermomix® and switching it on. Switch off, replace the bowl, and switch your Thermomix® on again. 

If it’s your Thermomix® that’s tripping the power (without the bowl in place) you’ll need to request a service by completing a short form online.

Please clearly state that you have read the FAQ concerning the Thermomix® tripping the power when you submit your form.

If the power trips only when the bowl is in place, your Thermomix® will likely display Service Code 23 or 52 which indicates one of the pins on the bottom of your mixing bowl has been damaged or is missing.

You can see five of these pins when you look at the bottom of your mixing bowl. And you can check the other two pins hidden under the grey protecting guard by carefully removing the blades and bowl base.

Checking the bowl connection pins

Picture 1 shows the bowl handle pins securely in place.

Picture 2 shows the bowl handle pin is broken on one side.  This can allow water to enter the base of the bowl and render it unserviceable.

If any of the seven pins are damaged or missing, you’ll need to purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

You can request a service by completing a short form online. Please also include in your comments that you have read this service code 23 or 52 guide and followed these steps to check the bowl connection pins when you submit your form.

If the lid on your TM5 is displaying Service Code C143 when the arms are attempting to lock the lid in place, the lip of the bowl may have been damaged or bent out of shape.

If possible, borrow another bowl with the bowl base attached, and place them on a flat surface, side by side, as shown in the photo. 

Example 1 - Starting at the handle, slowly rotate the bowls around and check the lip is straight as they turn together.

Example 2 - Notice the front of the lip of the bowl on the left-hand side is much flatter. This indicates the lip has been bent out of shape.

Should the lip of your bowl become damaged, a replacement mixing bowl is strongly recommended as it is dangerous to attempt to repair or straighten damaged bowls.

If you have established that the lip of your mixing bowl damaged, we strongly recommend purchasing a replacement mixing bowl, as it is dangerous to attempt to repair or straighten damaged bowls. You can purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If you have any questions or need to request a service, you can complete a short form online. Please include in your comments that you have read this FAQ and followed the instructions to check the bowl lip when you submit your form.

First, we’ll need to determine if there is an issue with your Thermomix® or if it’s the recipe you are cooking that’s causing the problem.  You can do this by following these simple steps to complete a load test:

1. Place 400g of ice blocks into your mixing bowl.
2. Select speed 10 for 20 seconds.
3. Move the ice blocks away from the sides of the bowl with your spatula to ensure the motor is working hard and processing consistently.

If your Thermomix® fails to crush and reduce the ice to a snowy, powdery consistency and texture

and displays a message such as LOAD or Service Codes 34 or c34, there may be an issue with your Thermomix® that requires a service. 

If there are no messages or service codes displayed on your Thermomix® screen, but larger lumps of uncrushed ice are left in the bowl, then the blade assembly may have failed, or it may be starting to fail. 

If you find your Thermomix® is not chopping satisfactorily, follow further instructions in this simple blade test.

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If you have any questions or need to request a service, you can complete a short form online. Please include in your comments that you have completed the load test and the blades test when submitting your form.

First, we’ll need to establish if it’s the Recipe Chip or Cook-Key or your Thermomix® that’s causing the problem. You can do this by completing a reset on your Thermomix® and testing another Recipe Chip or Cook-Key.

How to complete a reset

1. Attach the Recipe Chip or Cook-Key to your Thermomix® and give it time to register connection, or for the service code to appear, then press the dial to shut down your Thermomix®.
2. Switch your Thermomix® off at the wall.
3. Remove the Recipe Chip or Cook-Key.
4. Switch your Thermomix® on at the wall.
5. Switch your Thermomix® on at the dial.
6. Wait for the machine to start up and load the home screen.
7. Attach a different Recipe Chip or Cook-Key (if possible).

Understanding the test results.

If one Recipe Chip works, but the other Cook-Key or Recipe Chip is causing a service code to appear, this indicates there’s a problem with that specific Recipe Chip or Cook-Key and not the Thermomix® itself. 

If the second Recipe Chip or Cook-Key also fails to work, this indicates there may be an issue with your Thermomix® that will require a service. It is very rare that the issue is with the Thermomix® and not the Recipe Chip or Cook-Key, so before you request a service, please make sure you’ve thoroughly followed the above testing instructions step by step.  so you can be certain it’s an issue with your Thermomix®.

Request a service for your Thermomix®

You can request a service by or completing a short form online. Request a replacement if your Recipe Chip or Cook-Key is under warranty.

If you’ve established the Recipe Chip or Cook-Key is faulty, and it’s currently under warranty (2 years from the date of purchase if it’s a Cook-Key or the Basic Cookbook Recipe Chip or for a Cook-Key, or 1 year for any other Recipe Chips purchased from the TheMix Shop or via a Consultant), please contact us to organise a replacement or investigate further

Order a replacement if your Recipe Chip or Cook-Key is no longer under warranty.

You can order a replacement via TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If you have any further queries about this trouble-shooting process, submit your questions via our online form.  Please click on this link for your Thermomix® TM5 to access the form.  Please include in your comments that you have read this FAQ concerning Recipe Chips and Cook-Keys when you submit your form.

The Varoma setting is not about reaching a specific temperature but about a special setting where the food is steam-cooked. When using water, the temperature can’t go any higher than 100°C, so the colour bar will display the actual temperature.

The 120°C setting is an actual controlled temperature setting. Temperatures of over 100°C can only be reached when using oily ingredients.

If your Thermomix® TM5 is not able to read the recipe chip or has lost connection, check that both the TM5 and recipe chip are clean and dry. Try to reattach the recipe chip after a few seconds and it should be recognised again. 

The dough mode and turbo mode will both be deactivated if the temperature is above 60°C. If you want to use either of these modes, then you first need to make sure the contents of the bowl is not hotter than 60°C. If the bowl contents is over 60°C wait a short time until the temperature has cooled down. Waiting time will depend on what kind of food is in the bowl.

If you think your Thermomix® TM5 is heating up quite slowly it may be because you are using soft heating on speeds 2 and 3. If you have chosen these speed settings, the temperature will increase more slowly than at the other speeds as this allows you to heat up sensitive ingredients more gradually (e.g. zabaglione).

It sounds like your Thermomix® needs to be checked at one of our service centres. To request a service, please complete a short form online.

These Service Code indicate that your Thermomix® needs to be checked at one of our service centres. To request a service, please complete a short form online.

To help you troubleshoot your Thermomix® TM31/21, we have listed a few of the common error codes below.

If it was just water you spilled, simply switch off your Thermomix® for 24 to 48 hours and allow it to dry. If your Thermomix® is functioning normally when you switch it back on, it’s safe to continue to use. 

Here’s a simple test you can do now to find out if your Thermomix® needs to come in for a service. 

Things to note before starting the test:

When you do the scales test using packaged foods, bear in mind that food manufacturers will often put in marginally more than the advertised weight (often 10-30g for a 1kg pack) and you’ll also need to allow for the weight of the packaging.

Also note, there could be a variance of 30 grams (up or down) at 2kgs due to calibration tolerances set by the manufacturer. This error tolerance is less for lesser weights. For example, for an item weighing 1kg, the error tolerance would be approximately 15g, so if your Thermomix® displays 990g when the item’s actual weight was 1000g, the result is within the tolerance for error.

Scales test:

1. Check that your bench is flat, and the Thermomix® is not sitting on a join. Ensure the benchtop is solid and does not rock.

2. Check the three rubber scale sensors (the feet) under the Thermomix® to ensure they are clean and there is nothing stuck to them, such as a grain of rice or sugar.

3. Check the power cable is fully extended from the Thermomix®. Approximately one metre.

4. Check the power cable, or other items on your bench top, are not touching the Thermomix® or tucked underneath.

5. Turn the power off and remove the plug. Then reconnect the plug and turn your Thermomix® back on.

6. Put the mixing bowl and lid in place, as you would when you’re preparing to start cooking.

7. TARE the scales and place a full 1kg packet of rice/flour/sugar (i.e. something with a known weight where the actual packaging is paper/plastic) on the top of the mixing bowl lid.

8. The scales should show the weight of the product, plus packaging weight. It is best not to use a can.  Record the weight of the unopened package and the weight shown on the Thermomix® (1kg Sugar = 950g).

9. After 10 minutes, repeat the test, using a different product if possible.

If the results shown on the scales are substantially different compared to the net weight displayed on the product packaging, this would indicate a possible issue with your scales system.

Service code 52 is generally related to moisture or condensation on the bowl or bowl pins.  This can happen when you’ve placed very cold ingredients in your mixing bowl and left them in there too long before processing, or if you’ve placed your bowl in the fridge. This can cause condensation to form on the pins and interfere with the electrical contact between your bowl and Thermomix®.

Service code 52 can also be related to moisture coming from the blade set or dirt inside the bonding module sealing cap, so here are three quick tests you can do to check what the problem is. 

Testing your Bowl Base/Blade Set for leaks

To check if your bowl is leaking from the bowl base or blade set, place a couple of sheets of paper towel on your benchtop, fill your mixing bowl with water and let it stand for one hour. Empty the bowl and check the paper for moisture., Then remove the grey bowl base and check underneath for moisture. If there is moisture from leakage, either your bowl base or blade set may require replacement. See links below to order replacements.

Checking and cleaning your Bonding Module Sealing Cap

Gently peel off the Bonding Module Sealing Cap (the black smiley seal with five holes on the Thermomix®, into which you plug the bowl) and clean with a cotton tip. Make sure the machine is switched off and the power cord is unplugged first.

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

Tips to avoid Code 52:

Add ice and frozen items to your bowl last, just before blitzing them. 

Don’t leave your bowl sitting in your Thermomix® for long periods with very cold contents, as this may allow condensation to form around the pins.

Always wipe the pins if they are wet after washing or let the bowl air dry fully before putting to bowl back into your Thermomix®.

This is probably the built-in safety clutch in the shaft of the blade set which will break or slip to prevent the blades from getting to the point of breaking. It also protects your Thermomix® motor from any damage. 

To get the maximum life out of your blade set, always pay attention to portion sizes. Add nothing bigger than a normal size ice block, if the ingredient is hard or frozen, including frozen fruit and hard vegetables like raw carrots. 

Certain ingredients, such as dates (200g max) and parmesan cheese (150g max in 1cm x1.5cm cubes) need to be added in smaller portion sizes as their stickiness or hardness can wear the clutch mechanism prematurely.

Here’s a quick and simple test you can do to check what the problem is. 

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

Often, there is a simple and reasonable explanation why the heating does not seem to be working. And most of the time it’s not the Thermomix® that’s causing the problem., it’s actually the mixing bowl or the power supply. It’s extremely rare for there to be a problem with the heating elements.

Things that can affect the heating include:

• If the recipe, unfortunately, burns on the bottom of the bowl, this hinders the transfer of heat.

• If ingredients get caught around the blades and are not mixing well (this can happen sometimes, especially at lower speeds) this slows the heating process as the mixture is not being pushed past the element at the bottom of the bowl.

• The temperature of the ingredients i.e. room temp, or fridge temp. 

• The power supply to your house or the integrity of your power point can affect the heating power of your Thermomix®, which requires 240 volts (Australian Standard) to operate at its peak.

• A faulty bowl. Try your Thermomix® with a different bowl (if you have access to one) and cook the same recipe you have been experiencing issues with. If you are experiencing the issue with one particular recipe only, this would indicate an issue with the recipe or ingredients, not your Thermomix®.

Here’s a quick and simple test you can do to check what the problem is. 

Boiling water test for TM31

Make sure your mixing bowl is dry and at room temperature, then: 

1. Add 1 litre of cold water to the mixing bowl.
2. Set the timer for 10 minutes.
3. Set the temperature to 100 degrees. 
4. Select speed 1 to 2. 

The temperature reading will normally reach 100 degrees within 10 minutes, although this can be affected if the initial temperature of the water is relatively cold e.g. the temperature of the tap water during winter in some regions may be relatively cold. 

Repeat this test every day for three days and record the times that the following temperatures are displayed on the screen. This will help our service team to determine what the issue may be.

Once you’ve completed the test and you’ve determined that your bowl is at fault, you can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

Service Code 23 or 52 can appear if one of the pins on the bottom of your mixing bowl has been damaged or is missing. This can also cause the power to trip when using your Thermomix®.

 You can see five of these pins when you look at the bottom of your mixing bowl. And you can check the other two pins hidden under the grey protecting guard by carefully removing the blades and bowl base.

Checking the bowl connection pins

Picture 1 shows the bowl handle pins securely in place.

Picture 2 shows the bowl handle pin is broken on one side.  This can allow water to enter the base of the bowl and render it unserviceable.

If any of the seven pins are damaged or missing, you’ll need to purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

First, we’ll need to establish if it’s your Thermomix® or your bowl that’s tripping the power and you can do that with this simple test. Start by removing the bowl from your Thermomix® and switching it on. Switch off, replace the bowl, and switch your Thermomix® on again. 

If it’s your Thermomix® that’s tripping the power (without the bowl in place) you’ll need to request a service by completing a short form online.

Please clearly state that you have read the FAQ concerning the Thermomix® tripping the power when you submit your form.

If the power trips only when the bowl is in place, your Thermomix® will likely display Service Code 23 or 52 which indicates one of the pins on the bottom of your mixing bowl has been damaged or is missing.

You can see five of these pins when you look at the bottom of your mixing bowl. And you can check the other two pins hidden under the grey protecting guard by carefully removing the blades and bowl base.

Checking the bowl connection pins

Picture 1 shows the bowl handle pins securely in place.

Picture 2 shows the bowl handle pin is broken on one side.  This can allow water to enter the base of the bowl and render it unserviceable.

If any of the seven pins are damaged or missing, you’ll need to purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

If the lid on your TM31 is not locking into place, the lip of the bowl may have been damaged or bent out of shape.

If possible, borrow another bowl with the bowl base attached, and place them on a flat surface, side by side, as shown in the photo. 

Example 1 - Starting at the handle, slowly rotate the bowls around and check the lip is straight as they turn together.

Example 2 - Notice the front of the lip of the bowl on the left-hand side is much flatter. This indicates the lip has been bent out of shape.

Should the lip of your bowl become damaged, a replacement mixing bowl is strongly recommended as it is dangerous to attempt to repair or straighten damaged bowls.

If you have established that the lip of your mixing bowl damaged, we strongly recommend purchasing a replacement mixing bowl, as it is dangerous to attempt to repair or straighten damaged bowls. You can purchase a new bowl via our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.

First, we’ll need to determine if there is an issue with your Thermomix® or if it’s the recipe you are cooking that’s causing the problem.  You can do this by following these simple steps to complete a load test:

1. Place 400g of ice blocks into your mixing bowl.
2. Select speed 10 for 20 seconds.
3. Move the ice blocks away from the sides of the bowl with your spatula to ensure the motor is working hard and processing consistently.

If your Thermomix® fails to crush and reduce the ice to a snowy, powdery consistency and texture

and displays a message such as LOAD or Service Codes 34 or c34, there may be an issue with your Thermomix® that requires a service. 

If there are no messages or service codes displayed on your Thermomix® screen, but larger lumps of uncrushed ice are left in the bowl, then the blade assembly may have failed, or it may be starting to fail. 

If you find your Thermomix® is not chopping satisfactorily, follow further instructions in this simple blade test.

Blade test

Hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown). If it turns, then the blades are unserviceable and will need to be replaced. See links below to order replacements.

You can purchase replacement parts from our online store, TheMix Shop. And while you’re there, check out our latest offers and blog updates.