We have recently been made aware of a small number of cases where the lid or container is breaking when too much pressure is applied. Our top priority is the safety and well-being of our customers, and we are taking this measure to prevent any potential harm.  

Please view the recall notice here.  

If you have purchased or earned a 2.7 Litre Vac-U-Seal Vacuum Sealer Container, you should have received communications from us advising you what to do, and the remedy available to you. If you do own a 2.7 Litre Vac-U-Seal Vacuum Sealer Container and you have not received communications from us, please contact our Customer Support Team on 1800 004 838 between 8am – 4pm (local time).  

We want to assure you that we are taking all necessary steps to address the issue.  

We prioritize the safety and quality of our products, and we’re committed to maintaining the highest standards across our entire product line.  Please be assured we are conducting a thorough investigation to understand the root cause of the safety issue in addition to investigating enhanced quality control measures and safety protocols to prevent such occurrences in the future. 

If you have any questions or require further assistance, please do not hesitate to contact our Customer Support Team on 1800 004 838 or using the form below. Our team is available 8am – 4pm (local time) and will be happy to help.