Customer service Over and above expectations.
I recently bought one of these and was disappointed that the surface was lifting off after one use, so even though the tin performed well, I wasn't overly positive with my initial review. TM very graciously and without prompting, contacted me and organised a replacement. So easy these days to just assume customer service isn't a priority but they have proven me very wrong. Made some canele tonight and no complaints at all. The tin looks pristine and I'm happy. I also used the recipe from the website and it was good even though I didn't rest it for more than an hour or so. Needs Must! Thank you for being so attentive and proactive, much appreciated.
Thermomix
Dear Maree,
Wow, what a wonderful review.
Thankyou for taking the time to write it.
We genuinely appreciate it and could not be happier to read reviews like this.
Your canele looks scrumptious!