Another broke with normal use
The third blade set this year to fail at the same point, the cog that connects to the TM5 base sheared off. I make a smoothie once a day with frozen mango cubes in some liquid.
The thermomix lady I spoke to on the phone was immediately defensive and said even putting a whole banana in a smoothie without breaking it up could cause the blades to fail and that any frozen fruit should be left on the counter to thaw for 15 minutes before making a smoothie. I said that seems unreasonable considering the pre-purchase demonstration included a sorbet recipe with ice in it & what I’m using it for is comparable. She told me most of the thermomix customers leave frozen fruit out to thaw before making smoothies & she was generally unsympathetic and said I’ll just have to keep buying more blades because I’m misusing the equipment.
I think there is a manufacturing flaw as the blades are not lasting as long as the original did under the same use.
Thermomix
Hi Mark,
Thankyou for your review. Our customer service team have reached out to you and we can see that you are still in discussion with them, with regards to getting the most out of your blades.