Terrible lunchbox - do not buy
This lunchbox broke after a week of using it, where the lugs broke off it. Don't buy it. Emailed customer service and no response after a month and a half.
You would think a kid's lunchbox would be tested and robust enough to survive years of everyday use in and out of schoolbags, etc., but it honestly was an outright failure. The last lunchbox my son had before this was about $8 from Woollies and lasted from kindergarten to year 4, so when I upgraded and spent almost $50 I expected way more than a week. And then to receive no response from Thermomix at all to my email, was fairly abysmal and appalling customer service.
Thermomix
Hi Pamela,
Thankyou for the review.
Our customer service team can initially be contacted via our online web form or by calling our 1800 number, rather than by email. This may explain why we have not received your complaint?
We have forwarded your concerns to the relevant team, and a member of the team will contact you today to discuss replacement options.