The transaction was smooth and very easy
We were not all that impressed as owing to not having or researching instructions for use before we put the mat on our BBQ we actually melted it which took us by surprise as we would have guessed the high heat would be ok . Never mind we will know better next time and find out how exactly to use it .
Oh no, Marilyn! Sorry to hear about your mat. Whilst these mats work great on the BBQ, they shouldn't come in contact with direct flames as it will melt. It should be kept at least 12.5cm away from naked flames. An easy mistake to make! We will be sending you a new one for you to try. Hope that helps, and you can get back to making beautiful goods on the BBQ!