Disappointed and moudly
Looked good in the photos but after 1-2 weeks of use, the bamboo container became mouldy at the base. It is unavoidable to get it wet, being in the kitchen, so overall a bad design. Don’t waste your money. I bought 3 as Christmas presents and it happened to all of them which is more disappointing as I gave dud presents. Reported to Thermomix feedback but didn’t get a refund or replacement.
So sorry to hear this happened Elaine, That would be disappointing and we completely understand your frustration. A member of our team will be in touch regarding this to offer some assistance. Although we completely agree this should not have happened, due to the natural material of the container it is worth placing it in a spot where the bamboo tray will stay dry but close enough to your sink to reach easily. Thanks very much for your feedback.