Incorrect Item Ordered and No Exchange
I inadvertently ordered the incorrect item (Varoma for TM31 instead of TM5). I tried to contact to enquire about returning and re-placing with the correct item (and paying any cost difference), but had no response from Thermomix. I now have a Varoma I can't use.
Sorry to hear you haven't had the best experience so far Christina. I have asked our customer service team to get in touch regarding this and offer some assistance. Let should be in touch early next week. I hope that helps.